At Sunstone Soundworks, we understand just how important the final result is for our clients. We know how frustrating it can be to receive a mix or master that doesn't meet your expectations, only to feel like you have to spend more money elsewhere to get the sound you're looking for.

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That's why we offer a 100% satisfaction or refund policy. We are committed to making sure you're happy with the work we deliver. If, after receiving the first version of your mix or master, you feel it's not what you envisioned, you can request a refund—no hard feelings.

However, there are a few conditions to keep in mind:

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Refund Eligibility:

 

You can only request a refund after receiving the first version of the mix or master.

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Revisions:

 

f you've requested a revision and we've completed and sent it back, the project is no longer eligible for a refund. Revisions are part of our process to fine-tune the work, so once revisions are made, we consider the service fulfilled.

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​Our goal is to make sure every client is completely satisfied with their final product, and we will work closely with you to achieve that. If you're not happy with the initial result, we’ll either fix it or refund you—it's as simple as that.